Your Privacy Is Our Priority
At ebet, every player's personal information is stored with the highest level of security. This policy describes in detail how we collect, use, and protect your data through SSL encryption and fair play.
This Privacy Policy ("Policy") applies to the ebet platform and all its related services. When you register, log in, or use any of our services on ebet, you are considered to have agreed to the terms of this Policy. We ask you to read this Policy carefully, as it provides important information about your privacy-related rights and responsibilities.
1. Purpose and Scope of Data Collection
ebet collects only the information from its users that is essential for providing services, ensuring security, and meeting regulatory obligations. We always follow a minimum-data principle when collecting information — meaning only what is necessary is collected.
Information you provide while using our services includes: name, age, email address, mobile number, payment method details (such as bKash, Nagad, Rocket, Upay or bank account number) and other account-related identification details. In addition, some technical information (such as IP address, browser type, device information, session data) may be automatically collected by monitoring your activity on the platform.
1.1 User-Provided Information
- Name, date of birth, email and mobile number provided in the registration form
- Documents submitted for identity verification (where applicable)
- Financial transaction details — records of deposits and withdrawals
- Contact information provided through customer service or live chat
1.2 Automatically Collected Information
- IP address and location-related data (at country level)
- Browser version, device model and operating system
- Pages visited on the platform, session duration and click activity
- Browsing information obtained through cookies and similar technologies
2. Purpose of Data Use
ebet uses collected information only for the purposes described below. Information is not used for any other purpose without the user's prior consent.
- Creating, managing and securing accounts
- Processing deposits, withdrawals and other financial transactions
- Improving platform services and resolving technical issues
- Preventing fraud, money laundering and other dishonest activities
- Complying with responsible gaming policies and ensuring user protection
- Providing customer service — support through live chat and email
- Sending users relevant information and promotional messages according to their preferences (based on consent)
- Complying with applicable laws, regulations and obligations
3. Data Storage and Security
ebet has adopted the highest-standard technical measures to protect its users' data. Our servers and databases are secured with SSL (Secure Sockets Layer) encryption, which prevents your information from being accessed by third parties without authorization.
User data is retained only for as long as necessary to provide services or to meet legal obligations. Even after an account is closed, certain information may need to be retained for a specified period in accordance with applicable law.
3.1 Technical Security Measures
- SSL encryption — all data transfers are conducted through encrypted channels
- Firewall and intrusion prevention systems
- Secure password hashing and two-factor authentication (where applicable)
- Regular security audits and vulnerability testing
- Restricted access controls — only authorized staff can access data
4. Sharing Data with Third Parties
ebet never sells, rents or transfers users' personal information to third parties for commercial purposes. However, certain information may be shared in the limited circumstances described below:
4.1 Service Provider Partners
Information may be shared with selected partners for payment processing, identity verification and technical service delivery. These partners may only use the information for their designated tasks and we have strict confidentiality agreements with them.
4.2 Legal Obligations
Disclosure of information may be required in cases of court orders, legitimate law enforcement requests or other legal obligations. Such disclosure will be limited to within the bounds of the law and to the minimum necessary information.
4.3 Fraud Prevention
Information may be disclosed to relevant authorities for the purpose of preventing money laundering, fraud or other financial crimes.
5. Cookie Policy and Tracking Technologies
Cookies and similar technologies (such as local storage, session storage) are used on the ebet website and applications. These technologies help improve your browsing experience, remember your preferences and analyze platform performance.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, ensure security and save language preferences.
- Functional Cookies: Used to remember your platform usage preferences and settings.
- Analytical Cookies: Help generate anonymous statistics for reviewing and improving platform usage.
You can control or disable cookies by changing your browser settings. Keep in mind that disabling essential cookies may disrupt some key features of the platform.
6. User Rights
ebet believes that every user should have full control over their own data. To that end, we ensure the following rights:
- Right to Access: You can request to view the information stored about you at any time.
- Right to Correction: If there is any error in your information, you have the opportunity to request a correction.
- Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not apply where legal obligations exist.
- Right to Restrict Processing: In certain cases you can request that the use of your information be limited.
- Right to Opt Out of Marketing Communications: You can stop receiving promotional messages at any time.
- Right to Data Portability: Where applicable, the right to receive your information in a structured, common format.
To exercise any of the above rights, you can contact us at [email protected] via email or through live chat.
7. Payment Information and Financial Security
ebet processes financial transactions through bKash, Nagad, Rocket, Upay and bank transfer. When using these services, your payment information is also protected by the security protocols of the respective payment provider.
We never store your full bank account number or PIN on our servers. Only the identification details necessary for transaction verification (such as the last few digits of a mobile number or a transaction reference ID) are stored.
- Minimum deposit amount: ৳200 (per method)
- Minimum withdrawal amount: ৳800
- Withdrawal processing usually takes 5-30 minutes
8. Protection of Minors
ebet's services are intended only for individuals aged 21 and above. We never knowingly collect information from minors or provide services to them. If we become aware that a minor is using our platform, that account will be immediately closed and the associated information will be securely deleted.
If you believe a minor is using our platform, please contact us at [email protected].
9. International Data Transfer
In some cases, data may need to be processed or stored on servers outside Bangladesh to provide our services. In such cases, we ensure that your information remains under protection equivalent to this Policy. International data protection laws apply in the countries to which data may be transferred.
10. Policy Changes and Updates
ebet reserves the right to change or update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform. The updated policy will take effect from the date of publication.
We encourage you to review this Policy regularly. Continued use of the platform after any changes will be considered as your consent to the updated Policy.
11. Contact Us
For any questions, concerns or requests related to the Privacy Policy, you can contact ebet through the following:
- Email: [email protected]
- 24/7 live chat — support provided in both Bengali and English
Our customer service team is always ready to assist with any privacy-related matter. We take every request seriously and make every effort to respond promptly.